Data Privacy Policy
This Privacy Policy explains how SpinKong collects, uses and protects the information we hold about you when you register, play or otherwise interact with our online casino and betting services. We respect your privacy and set out below what data we gather, why we use it and the choices you have about how it is processed.
Types of data we collect
We collect different categories of information to operate our service safely and lawfully. These include personal data, technical data and transactional data.
Personal data
Personal data is information that identifies you directly or indirectly. This typically includes your full name, date of birth, contact details (email, telephone, postal address), identity documents provided for verification, and any information you give us when contacting support.
Technical data
Technical data covers the details we collect automatically when you use the site or app. Examples are IP address, device and browser type, operating system, mobile identifiers, location data where permitted, and usage logs that show how you navigate and interact with our services.
Transactional data
Transactional data relates to your account activity. This includes deposit and withdrawal records, bet and play history, bonus activity, session times and payment method details. We may also retain records of communications and correspondence about your account.
How we use your information
We use data to provide and improve our services, verify identity, process payments, prevent fraud and comply with legal obligations. Information also helps us manage accounts, resolve disputes, deliver customer support and run security checks. Where you consent, we may use contact details to send important account messages and service updates.
Data protection practices
We store personal information securely and use industry-standard technical and organisational measures to protect data in transit and at rest. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties. We review our security measures regularly and take steps to minimise risk.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember preferences and analyse usage. Some cookies are essential for account security and play functionality, while others help us understand site performance and deliver relevant communications. You can manage cookie preferences through your browser or via the cookie settings on the site.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information, and to object to or restrict certain processing. Where processing is based on consent, you may withdraw consent at any time. Requests will be handled in line with applicable data protection law.
Access, correction and deletion
If you want to view, update or remove your personal data, contact our support team. We will verify your identity before responding and will take reasonable steps to correct or delete data subject to legal and regulatory retention requirements and our obligations to prevent fraud.
Information sharing and third parties
We share data with trusted third parties who provide services to us, such as payment processors, identity verification providers, software suppliers and fraud prevention agencies. We only disclose the information necessary for those services and require partners to protect it. We may also share information where required by law or to respond to lawful requests from authorities.
Privacy policy updates
We may update this policy to reflect changes in our services or legal obligations. Material changes will be posted on the site and, where appropriate, notified to you. For questions or to make a privacy request, contact [email protected].